YOUR SERVICE DESK. YOUR CHOICE.
Modernize the network.
Keep your workflow.
Command|Monitor creates tickets in CommandLink ITSM. Our existing integrations sync the work to ServiceNow, Jira and other supported ITSM platforms. Your team can keep the service desk it already uses.
Connected work. Your chosen service desk.
Your ITSM or ours.
The work stays connected.
Command|Monitor creates tickets in CommandLink ITSM. Existing integrations sync the ticket work to ServiceNow, Jira and other supported ITSM platforms.
01
|
Investigate
02
|
Connect the work
ServiceNow
Jira
More ITSM platforms
Two paths to accountable response
Choose where the work is managed.
CommandLink ITSM connects monitoring and investigation to the ticket lifecycle. Work in CommandLink directly or keep working in your existing ITSM as the ticket work syncs across.
01
Use
CommandLink
Keep monitoring, investigation, case discussion, notifications and response in the CommandLink experience. Reduce the number of places the team needs to work.
02
Keep
ServiceNow
CommandLink ITSM integrates with ServiceNow and syncs the ticket work into your existing service-management process. Your team keeps its familiar working environment.
03
Use Jira or another
service desk
Use the existing Jira integration or another supported ITSM integration. CommandLink ITSM syncs the work so your team can act in its chosen service desk.
COMMAND|MONITOR
RESPONSE / CONNECTED TICKETS
Your workflow stays connected.
COMMAND|MONITOR CREATES
CommandLink ITSM ticket
Branch 014 · WAN degradation
Investigation
Evidence
Response work
↓
Existing integrations sync the ticket work
ServiceNow
Jira
More ITSM
A better handoff
Send the investigation forward.
Command|Monitor creates the CommandLink ITSM ticket. The investigation and ticket work stay connected, and CommandLink ITSM syncs that work to your integrated service desk.
What is affected
Include the location, associated devices and services, severity and the relevant time window.
What the evidence says
Identify the AI findings, supporting evidence and investigation reference to include in the agreed ticket workflow.
Who acts next
Agree on the receiving queue, accountable owner and next step. Keep the ticketing system’s role explicit.
A better handoff
Send the investigation forward.
Command|Monitor creates the CommandLink ITSM ticket. The investigation and ticket work stay connected, and CommandLink ITSM syncs that work to your integrated service desk.
Creation and routing
Validate authentication, destination project or queue, mandatory fields, severity mapping and duplicate handling.
Updates and closure
Agree on which system owns assignment, comments and closure. Validate any required updates or synchronization separately.
Continuity and audit
Test a failed delivery, retry behavior and traceability back to the investigation. Document the operating owner.
A few good questions
Get clear
on the details.
Must we buy or migrate to CommandLink ITSM?
How does the ServiceNow integration work?
Can our team keep using Jira?
Can engineers and the service desk use different views?
Your next operational advantage
Put AI to work.
Leave the sprawl behind.
Bring your stack and a recent incident.
See what your team can simplify.