IT Service Management Software that
Handles More than Inventory
A layer within the CommandLink platform designed to manage inventory, monitoring, alerts, automation, ticketing, MACDs, projects, permissions, and expenses across connectivity, networking, and security.
Say Goodbye To
IT Chaos
Feeling overwhelmed managing countless IT vendors? CommandLink eliminates the chaos.
As the only platform designed to unify your IT infrastructure, enhance security, and streamline operations, we simplify your workload so you can focus on driving your business forward.
Before CommandLink
You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.
After CommandLink
You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.
All Services
IT & Cloud Service Management Platform
SDWAN
SD Security
Bandwidth
UCAAS
CCAAS
Unrestricted Control
CommandLink centralizes all your connectivity, network, and security operations. Organize and manage services, tickets, projects, users, locations. Oversee contracts for IT services and related expenses.
We ensure everything from hardware and assets, to network configurations and contractual obligations, is managed with precision and transparency.
One Platform, Endless Possibilities
CommandLink unifies diverse IT services—such as SD-WAN, UCaaS, Managed Firewalls, and access to over 4,200+ ISPs—into a single, cutting-edge IT Service Management platform.
As both the monitoring system and service provider, we eliminate vendor silos to deliver seamless, efficient, and scalable IT operations. Experience the future of IT management with a globally unique solution designed for performance and agility.
Eliminate Network & Security Silos
CommandLink is revolutionizing IT security by integrating the Network Operations Center (NOC) and Security Operations Center (SOC) within the same platform, eliminating barriers between teams for seamless collaboration on network and security issues.
This unified approach aligns technology and security management under one vendor and ecosystem, delivering a scalable, streamlined solution free from vendor sprawl.
Streamline repetitive tasks and workflows within the CommandLink ITSM.
Whether sending notifications during a system disruption or auto-assigning contacts to locations, we ensure efficient and consistent task execution.
Features like customizable workflows, event-driven actions, and an intuitive user interface reduce manual efforts and enhance operational efficiency.
Automate workflows.
Simplify
operations.
Automation Use Cases.
Incident
Auto-Assignment
Based on predefined rules (like category, source, or priority), incoming incidents can be automatically assigned to the appropriate support group or individual, ensuring quicker response times.
SLA
Management
Automate SLA reminders to notify support agents about impending SLA breaches. Pause/resume SLA timers based on specific conditions like pending user feedback.
Change
Management
Automate approvals for standard changes that don't need extensive reviews. Trigger notifications to relevant stakeholders when a high-impact change is about to be implemented.
Asset Lifecycle Management
Track and manage the entire lifecycle of IT assets. Set up automations to notify when assets approach end-of-life or when warranties are about to expire.
Proactive Problem Management
Detect and log recurring incidents as problems. Automation can help identify trends in incidents to proactively address underlying issues.
Onboarding/Offboarding
Processes
Automate IT tasks associated with new hires or departures. This could include provisioning/de-provisioning of accounts, hardware allocation, or access rights management.
Knowledge Base
Maintenance
Send automatic reminders to review and update older knowledge articles. Push frequent incident resolutions as potential knowledge base candidates.
User Feedback
Loop
After an incident or service request resolution, trigger automated satisfaction surveys. Based on feedback, auto-escalate negative reviews to supervisors.
Patch and Update Notifications
Integrate with IT operations tools to automatically create incidents or change requests when a new software patch or update is available.
Preventive Maintenance
Schedule preventive maintenance tasks for critical assets. Automate reminders or create maintenance tickets based on asset type or usage patterns.
IT Asset Management
Project Management
Support
Voice Controls
Billing Management
Security
Flexible
IT Service Management
Pro Managed Services
Rely on CommandLink’s round-the-clock professional engineers. We manage all aspects, ensuring continuous, hassle-free operations.
Self Managed Services
Obtain IT services from CommandLink and maintain control. Services like SD-WAN are integrated into our platform, empowering you to lead support and management.
Co-Managed Services
A balanced approach where management responsibilities are shared between CommandLink and you, with direct write configuration permissions.
Boost Productivity with Tailored IT Support
CommandLink delivers a versatile IT support experience, offering Self-Managed services for control and autonomy or Pro-Managed services driven by elite-tier engineers.
With dynamic prioritization, collaboration tools, and unified operations, our platform enhances IT scalability, mitigates risks, and frees your team to focus on core business goals.
Enjoy increased uptime, reduced task fatigue, and a seamless, user-friendly experience for all your IT needs.
Actionable Insights for Smarter IT Operations
A strong analytics solution enhances your ability to see and act with precision and speed.
CommandLink Analytics is purpose-built to deliver focused insights, identifying challenge points and enabling you to address potential problems before they arise.
Covering SD-Routing, SD-WAN, SD-Security, and SD-Locations, our platform ensures your network operates at its best, always.
Simplify Workflows with API-Driven Connections
The CommandLink API provides seamless access to third-party apps like ServiceNow, enabling dynamic streaming push and pull functions.
With compatibility across any API-enabled application, CommandLink ensures smooth, real-time data exchange, simplifying workflows and enhancing productivity.