The Best & Fastest Expert (Tier 3)
Support Available
Your dashboard says it’s fine. ISP support says it’s fine. The business says it’s on fire. Had enough? Get full control of your network with a dedicated, proactive, 24/7/365, on-demand, Tier 3 NOC and/or SOC—both governed by 10-minute response AND 1-hour network configuration change SLAs. Say goodbye to unnecessary support escalations.
How is POD Support Different?
Traditional Workflows
Traditional telco's firewall their engineers from you.
Command|POD
Every CommandLink customer has a dedicated tier-3 engineer support team called a Command|POD available 24/7.
Goodbye to Telco + MSP Tiered Support Misery
Escalations and constant problem explanations are bad. We start by providing unprecedented uptime SLAs for voice and data in addition to direct tier-3 support.
Every support case routes to the same team who know you, your environment, and can technically handle anything that arises.
Customer's
DO NOT WANT
To Wait on Hold
Talk to Call Center Minions
Start the story over with every call
Tickets going into the Black Holes
To Waste Time
No More Vendor Sprawl Fighting
When your list of vendors is massive, none of them want to take ownership. Your team has to fight when you just want someone to own the problem and find the solution.
CommandLink's full-stack solution portfolio is your accountability answer. Your POD team becomes your single source of support for all of your services in the CommandLink platform.
CommandPods
100% Dedicated Tier-3 Engineering Support/NOC PODs
The Only Integrated NOC & SOC on the Planet
Only CommandLink houses both a SOC and a NOC fully integrated into the same proprietary ITSM platform.
The unified approach to your network and security solutions creates an unprecedented ability to correlate and mitigate issues across your technology stack at scale.
Brilliant Support Engineers Unified in our Software
Spreadsheets, email, and portals are dinosaurs.
Our IT Service Management SaaS application unifies your CommandPod team into your workflows, configs, and services to ensure collaborative and fast resolutions.
Custom Alert Policies Tailored to Your Business
CommandLink’s Tier-3 support model empowers your team with fully integrated custom alert policies designed to fit your entire tech stack.
With granular workflows tailored to specific times of day, users, locations, and services, you gain complete control over how and when issues are addressed.
AI-Driven Routing for Faster Resolutions
CommandLink’s proprietary AI ensures your support tickets are routed to the expert most capable of addressing your specific needs.
By analyzing recent interactions, skillsets, and workload availability, our intelligent system allocates assignments efficiently, minimizing resolution times and maximizing customer satisfaction.