Refreshing a Global WAN Strategy
See how a food and beverage company with 1,200+ global locations across 90+ countries improved network reliability, streamlined support and management, and addressed multi-currency billing.
Global Food & Beverage Operations
The client needed to refresh their WAN and internet strategy in pursuit of cost savings, improved management, and enhanced support experience.
Client Profile
Food & Beverage Industry. 1,200+ Global Locations. 90+ Countries. $1.5BB Revenue. 7,500 Employees.
Customer Challenges
01
Network Costs
Network costs created pressure to refresh their WAN and internet strategy in pursuit of cost savings.
02
Inventory & Visibility
Inventory management and lack of visibility/control made it difficult to manage technology at scale.
03
Broken Support Models
Manual/broken support models and lack of real support for their global operations created a network support burden.
04
Global Billing
Global billing across multiple currencies required in-country currency billing with segmented business unit invoicing.
CommandLink
Objectives
Network Reliability
Improve network reliability without adding complexity
Support Automation
Streamline network support and management using automation.
Currency Billing
Address the challenge of in-country currency billing with segmented business unit invoicing.
Management Experience
Refresh their WAN and internet strategy in pursuit of cost savings, improved management, and enhanced support experience.
Managed SD-WAN
Single-vendor solution with managed SD-WAN, security, and connectivity.
Lifecycle Management
One vendor for managing the entire lifecycle from design to deployment, to advanced monitoring and custom NOC response.
Dedicated Engineers
Dedicated engineer support 24/7 for their round-the-clock operations.
Pricing Advantage
Competitive pricing advantage.
Outcome
RELIABILITY
With ultra-redundant network architecture, CommandLink was able to provide 100% uptime SLAs.
SCALABILITY
By unifying their network across the globe using the CommandLink ITSM, the client was able to better manage their technology at scale.
SUPPORT
The client was able to offload their network support burden with CommandLink's support automation combined with dedicated 24/7 tier-3 engineers.
Multi-Currency Billing
Addressed the challenge of in-country currency billing with segmented business unit invoicing.
Manual Hours Saved
Thousands of Manual Support Hours Saved Using Automation.
Cost Savings
Significant Cost Savings.