National Retail Network Transformation
See how a national retail chain moved from an aggregated network to a unified solution combining primary connectivity, wireless failover, support automation, real-time visibility, and API-integrated ticketing.
National Retail Chain
The client, a national retail chain with 440 domestic locations primarily based in malls, sought a solution to improve visibility, control, and quality support with CommandLink. They struggled with a lack of visibility and needed to move beyond constant ticketing and dealing with layer-1 carrier verifications.
Client Profile
440 Domestic locations. National retail chain. $165K Monthly recurring charges, with potential for growth.
Customer Challenges
01
Visibility & Control
Lack of network visibility and control made it difficult to improve visibility, control, and quality support.
02
Carrier - Dependent Support
Inefficient support processes reliant on carrier responses kept the client dealing with constant ticketing.
03
Layer-1 Troubleshooting
Continuous layer-1 troubleshooting issues and carrier verifications created support friction.
04
Multiple Vendor Solutions
Complexity of multiple vendor solutions increased network management burden.
CommandLink
Objectives
Unified Connectivity
Transition from an aggregated network to a unified solution combining primary connectivity and wireless failover.
Support Automation
Enhance network management and IT support automation.
ITSM Response Times
Improve response times and reduce complexity with CommandLink’s proprietary ITSM.
Quality Support
Improve visibility, control, and quality support with CommandLink.
Primary + Failover
Primary connectivity & failover at all locations.
Fortinet SD-WAN
Fortinet SD-WAN for security and performance.
CommandLink Pro
CommandLink Pro (our next-gen software) offering custom monitoring, alerting, automation, and integrations that have never been implemented in the industry before.
API Ticketing
API Integration for seamless ticketing.
Outcome
Ticket Reduction
Simplified management and fewer tickets.
Faster Fixes
Automated resolution for faster fixes.
Real-Time Insight
Real-time visibility into network and power.
Integrated Support
Streamlined support with API integration.
Carrier Verification Relief
Moved beyond constant ticketing and dealing with layer-1 carrier verifications.
Unified Retail Network
Transitioned from an aggregated network to a unified solution combining primary connectivity and wireless failover.
Security & Performance
Transitioned from an aggregated network to a unified solution combining primary connectivity and wireless failover.