Simple Powerful Support
Provide real value to your customers anywhere, at any time
Single Source Partner
We provide Next-Generation Cloud Phone Systems unified with Software-Defined Hybrid Networks (SD-WAN) unified with managed security software--fully integrated into the Command|Link SaaS Platform.
Features
Agent
Contact Center Member
Supervisor
Contact Center Leader
Cloud Contact Center
Agent Login / Logout
Agent Dashboard
Supervisor Dashboard
Call Coaching - Call Listening, Monitoring & Wisper
Barge In - Join Any Call
Agent Login to Multiple Queues
Customizable Agent Dispositions
Customizable Agent Activity Codes
Call Park & Pickup
Wallboard View
Skill Based Routing
CRM & Web Screen Pops
Play Announcement Until Answered
Caller “Press” Zero to Exit Queue for Call Back
Agent Presence & Chat
Dynamic Announcements
Reporting - Scheduled & On Demand