Unify Monitoring for Unmatched Visibility
CommandLink's provides real-time oversight of your ISP, network, and security stack, ensuring seamless operations and informed decisions. Without it, you risk blind spots that eventually lead to costly downtime and inefficiencies.
Stacking ISP, network, and security vendors and hoping for alignment isn’t scalable. We provide real-time global visibility into the status of your technology stack.
01
Device Monitoring
SD-WAN/SASE
Network Services
Servers
Applications
Bandwidth Performance
IT Assets
IT Security
Data Usage
Power Outages
02
Alert
Custom Alert Groups
Email Alerting
SMS
Variable Triggers
Customer Control
Real-Time Routing Changes
03
Auto-Support Cases
Problem Events Trigger Auto-Support Cases
Example: Down Circuit
Support Cases Are Auto-Created and Auto-Assigned to Your Dedicated Command|POD
04
Command|POD Support
Each Customer is Assigned to a Dedicated Tier-3 Engineering POD
1:1 Case Ownership by Tier-3 Engineers
Cases Assigned to Engineer Based on Skills, Availability & Direct Experience With Your Network
Over-Communication & Expert Help
Complete Transparency and Visibility
Global Visibility at Your Fingertips
Effortlessly gain real-time global visibility into the status and alerts of your entire technology stack.
With a unified, single-pane-of-glass interface, you can monitor global operations, streamline oversight, and make informed decisions with unparalleled clarity and ease.
Holistic IT Management in Real-Time
CommandLink’s integrated monitoring solution delivers a superior, unified view of your IT and telecom environment.
Built into the CommandLink platform, it provides real-time oversight of both CommandLink services and your additional IT assets, ensuring a seamless and holistic management experience.
Service Monitoring
Uptime
Latency
Packet Loss
Bandwidth Utilization
Layer 1 Monitoring
Utility Outages
Severe Weather
Telco Closet Power
Device Monitoring
SNMP Network Monitoring
Server Monitoring
Cloud Monitoring
Container Monitoring
Application Monitoring
Service Monitoring
Database Monitoring
Redefining Technology Support and Monitoring
CommandLink provides access to the world’s most sophisticated technology support model, seamlessly integrating support and monitoring into your operations.
Whether it’s proactive oversight or immediate assistance, our solutions are designed to deliver the help you need, exactly when and where you need it.
Dynamic Streaming Dashboards + Real-time Queues
An intuitive, adaptable dashboard designed to provide real-time insights into both service support and operational processes.
This tool streamlines ticket or case management for outages, configuration changes, and general support and emphasizes tracking for new installations, activations, and dispatches.
Tiles System
Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.
Customized Dashboards
Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.
Real-Time Streaming
As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.
Interactive Interface
The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.
Optimized Performance
Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.