Simplifying Construction Network Operations
See how a global construction organization used CommandLink to streamline connectivity, simplify construction site service management, reduce vendor complexity, and offload network support.
Global Construction Operations
The global construction organization was taxed with managing vendors instead of their network. They needed a vendor that could simplify their network challenges rather than create them.
Client Profile
Largest Domestic Construction Contractor. Operating Across 20+ Countries. $15BB Revenue. 10,000+ Employees.
Customer Challenges
01
Vendor Complexity
Too many vendors led to unnecessary complexity.
02
Unreliable Support
Inconsistent and unreliable support from current vendors.
03
Network Oversight
Difficulty in monitoring and overseeing their network.
04
Short-Term Site Services
Construction site service required easy deployment and management considering the short-term nature of some sites.
CommandLink
Objectives
Office Connectivity
Streamline and optimize network connectivity for all their regional and corporate offices.
Jobsite Deployment
Facilitate easy deployment and management of construction site service considering the short-term nature of some sites.
Network Simplification
They needed a vendor that could simplify their network challenges rather than create them.
Vendor Management Relief
The global construction organization was taxed with managing vendors instead of their network.
Connectivity Aggregation
Single-vendor solution for connectivity aggregation, both for their offices and construction sites worldwide.
Service Management
ITSM platform for total network service management, monitoring, support automation, and administrative management.
End-to-End Delivery
One vendor managing the entire process, from design and deployment to monitoring and custom NOC responses.
Communication Technology
Comprehensive solution addressing all their communication technology needs.
Outcome
Tier-3 Coverage
24/7 Tier-3 POD Support
Manual Hours
Thousands of Manual Support Hours Saved Using Automation
Cost Impact
Significant Cost Savings
Visibility & Management
Superior Visibility and Management
Project Scalability
The CommandLink ITSM made ordering and managing new services quick and flawless for their long-term and short-term technology projects.
Technology Management
The client saved thousands of IT hours using CommandLink's proprietary ITSM to streamline their technology management.
Support Offload
The client saved thousands of IT hours using CommandLink's proprietary ITSM to streamline their technology management.