Managing a Massive Global Network
See how a Global Fortune 500 company used CommandLink to streamline procurement, service delivery, management, and support across thousands of locations around the globe.
Global Fortune 500 Operations
The client has worked with different aggregators for the past fifteen years in an effort to find a vendor who can alleviate service delivery issues, reduce manual IT labor, and properly manage their massive network.
Client Profile
Global Fortune 500 Company. Named “World’s Most Admired Company” by Fortune Magazine. HQ in France with Thousands of Locations Across the Globe.
Customer Challenges
01
Deployment Scale
Massive deployment schedule across thousands of locations across the globe.
02
Vendor Sprawl
Dispersed network and vendor sprawl after working with different aggregators for the past fifteen years.
03
Visibility & Control
ack of visibility/control made it difficult to properly manage their massive network.
04
Manual IT Labor
Manual support processes created the need to reduce manual IT labor.
CommandLink
Objectives
Global Scale
The primary goal was to streamline quotes, orders, delivery, and management across the entire globe at massive scale without any problems and very little effort.
Procurement & Deployment
The client needed a platform that could not only manage their network, but oversee the procurement and deployment of new services.
Software Automation
Due to the scope of the network, the client needed a platform with significant automation capabilities.
Network Burden
Alleviate service delivery issues, reduce manual IT labor, and properly manage their massive network.
Single Source Connectivity
After a three year trial period, CommandLink became the client's single source for connectivity as quickly as they can transition each location.
24/7 Deployment Management
CommandLink's dedicated delivery team manages the client's new service deployments 24/7.
Solution Design
The dedicated delivery team helps design the solutions as well.
Global Support Automation
CommandLink helped save thousands of IT support hours by customizing and automating the support of every location and service across the globe.
Outcome
Service Delivery
Flawless and Effortless Service Deployments
IT Labor
Thousands of Manual IT Support Hours Saved
Operations
Unified Procurement, Management, and Support
Dedicated Support
24/7 Dedicated Support From Tier 3 Engineers
Ordering at Scale
The CommandLink ITSM made ordering and managing new services quick and flawless.
Technology Management
The client saved thousands of IT hours using CommandLink's proprietary ITSM to streamline their technology management.
Network Support
The client saved thousands of IT hours using CommandLink's proprietary ITSM to streamline their technology management.