Simplifying Rural Network Reliability
See how an apparel and hunting business with 9 locations spanning CO, WY, and IA achieved true network redundancy, support automation, consolidated billing, and 100% uptime.
Apparel and Hunting Operations
As an organization that runs 24/7 across rural markets, the client needed a vendor partner that can both simplify and diversify their network needs while at the same time achieving a higher level of reliability.
Client Profile
9 Locations Spanning CO, WY, and IA. Apparel and Hunting.
Customer Challenges
01
Vendor Sprawl
Vendor sprawl made it difficult to source, deploy, and manage services across all locations.
02
Frequent Outages
Frequent outages created the need to simplify and diversify their network needs while achieving a higher level of reliability.
03
Configuration Failures
Network configuration failures created challenges for an organization that runs 24/7 across rural markets.
04
Manual Support
Lack of visibility, manual support processes, zero support automation, and no centralized management wasted countless IT hours.
CommandLink
Objectives
Service Deployment
The client needed an easier process to source, deploy, and manage their services across all locations.
NOC Offload
The client needed to automate and offload their cloud communications and network management to a tier-3 24/7 NOC.
Support Process
The IT department needed to automate their support process.
Centralized Management
Without a centralized management system, countless IT hours were wasted monitoring, supporting, and managing all of their vendors.
True Redundancy
CommandLink achieved true network redundancy leveraging a primary circuit, backup circuit, and LTE connection under one MSA.
ITSM Automation
Support automation using CommandLink's proprietary ITSM and tier-3 24/7 POD support.
Deployment Oversight
Dedicated deployment team to oversee and implement new services.
Rural Network Diversity
Simplify and diversify their network needs while at the same time achieving a higher level of reliability.
Outcome
Time Savings
The client saved hundreds of IT and support hours thanks to vendor consolidation and support automation tools/integrations.
Network Reliability
The CommandLink design team helped source diverse network paths and created a unique network topology to ensure 100% uptime.
POD Automation
The proprietary CommandLink ITSM platform enabled the client to customize and automate their network management with tier-3 POD support.
Billing + Network
Consolidated Billing/Network
Controls + SLAs
Unified Network Controls, Visibility, and SLAs
Engineering Coverage
100% Tier-3 Support 24/7
Inventory Platform
100% Tier-3 Support 24/7