Modernizing 600+ Retail Locations
See how a national hearing aid outlet centralized the management and automation of its vast network across 600+ locations, eliminated 30+ vendors, and improved network visibility.
National Hearing Aid Outlet
A national hearing aid outlet needed to modernize IT operations by centralizing the management and automation of its vast network across 600+ locations.
Client Profile
Hearing Aid Retail Stores. 600+ Locations. 16 Distinct Brands. Domestic Operations. Privately Held Company.
Customer Challenges
01
Visibility Gap
Lack of visibility and no centralized management made it difficult to manage a vast network across 600+ locations.
02
Vendor Complexity
The client needed to manage vendor sprawl effectively and simplify network management by eliminating their 30+ vendors.
03
Thin IT Staff
Manual support processes and zero support automation created burden on a thin IT staff.
04
Network Costs
Expensive network costs created the need to refresh internet strategy to enable cost savings.
CommandLink
Objectives
Operational Clarity
Gain comprehensive network visibility
Vendor Control
Manage vendor sprawl effectively
Team Capacity
Automate IT support to free up the IT support team
Cost & Inventory
Refresh internet strategy to enable cost savings and implement solutions to improve inventory management
Retail Internet Access
Deployed a single broadband/shared fiber internet connection at each retail site
30+ Vendor Reduction
Simplified network management by eliminating their 30+ vendors
Fast Deployment Plan
Formed a plan to deploy services across the 600+ locations in less than a year
IT Team Relief
The deployment plan was built to avoid becoming a burden on their IT team.
Outcome
Single-Vendor Operations
Provided a Scalable Single-Vendor Solution for Easy Network Management
Network Control
The CommandLink ITSM Platform Provided Comprehensive Visibility and Control Over the Network
Project Execution
Superior Support and Project Management
Design & Delivery
The client relied on CommandLink’s expertise in designing, deploying, and managing the new solution to reach their goals effortlessly.
Purchasing Power
By consolidating 30+ vendor relationships, CommandLink lowered their overall cost by combining their purchasing power.
Automation With POD
The proprietary CommandLink ITSM platform enabled the client to customize and automate network management with tier-3 POD support.