Streamlining a 500+ Seat Communications Center
See how a large regional car dealership consolidated their cloud communications center, networks, and security into a single platform while improving support automation, visibility, billing, and SLAs.
Large Regional Car Dealership
A large regional car dealership saved hundreds of IT and support hours by leveraging CommandLink's support automation and network consolidation tools.
Client Profile
Large Regional Car Dealership. 500+ Seat Cloud Communications Center.
Customer Challenges
01
Vendor Sprawl
Vendor sprawl across their cloud communications center, networks, and security vendors.
02
Billing Nightmare
Accounts payable needed a way to eliminate their billing nightmare.
03
Manual Support
Without a centralized management system, hundreds of hours were wasted monitoring, supporting, and managing all of their vendors across the dealerships.
04
Visibility & SLAs
Lack of visibility, inconsistent SLAs, and zero support automation created additional network management challenges.
CommandLink
Objectives
Single Platform
The client needed to streamline IT resources by consolidating their cloud communications center, networks, and security into a single platform.
Support Process
The IT department needed to automate their support process.
Centralized Management
Without a centralized management system, hundreds of hours were wasted monitoring, supporting, and managing all of their vendors across the dealerships.
Accounts Payable
Accounts payable needed a way to eliminate their billing nightmare.
Network Redundancy
CommandLink achieved network redundancy within a single solution, helping avoid an unnecessary complex vendor sprawl.
Custom Call Path
Streamlined the vital communications operations thanks to a custom call path design.
Analytics & Reporting
Saved hundreds of work hours with call analytics and reporting.
ITSM + POD Support
Support automation using CommandLink's proprietary ITSM and tier 3 POD support.
Outcome
TIME
The dealership saved hundreds of IT and support hours thanks to vendor consolidation and support automation tools/integrations.
PRICE
By consolidating their vendor relationships with CommandLink, they lowered their overall cost by combining their purchasing power.
SUPPORT
The proprietary CommandLink ITSM platform enabled the client to customize and automate their network management with tier 3 POD support.
Billing & Network
Consolidated Billing/Network
Unified Controls
Unified Network Controls, Visibility, and SLAs
Tier 3 Coverage
100% Tier 3 Support
ITSM Inventory
100% Tier 3 Support