Consolidating 300+ Healthcare Vendors
See how one of the world's largest medical practices streamlined IT resources, eliminated vendor sprawl, improved visibility, and saved 80+ IT hours weekly.
Healthcare Vendor Consolidation
One of the world's largest medical practices consolidated 300+ vendor relationships and saved 80+ IT hours weekly.
Client Profile
5,000+ Employees. 500+ Locations. $1B in Annual Revenue. Publicly Traded.
Customer Challenges
01
Vendor Sprawl
The large medical practice was managing hundreds of vendors, creating significant compatibility and visibility challenges.
02
Invoice Headaches
Managing hundreds of vendors created invoice headaches across the organization.
03
Manual Processes
The medical practice needed to spend less time managing vendors, inventory and wasting time on manual support processes.
04
Visibility & SLAs
Lack of visibility, inconsistent SLAs, lack of support, and no centralized management created challenges at scale.
CommandLink
Objectives
Resource Streamlining
The client needed to streamline IT resources by eliminating their vendor sprawl.
Vendor Complexity
The large medical practice was managing hundreds of vendors, creating invoice headaches and significant compatibility and visibility challenges.
Patient Focus
The medical practice needed to focus on their patients' needs.
Inventory & Support
Spend less time managing vendors, inventory and wasting time on manual support processes.
Single Platform
By consolidating the company's 300+ vendors into a single platform, the business was able to achieve consistent SLAs.
Critical Visibility
The business was able to save hundreds of IT hours, and gain critical visibility into their network and performance.
500+ Location Automation
Thanks to CommandLink's proprietary ITSM, the customer was able to automate and customize their support needs across 100% of their 500+ locations.
Tier 3 Offload
Combined with CommandLink's tier 3 support model, they were able to offload critical tasks.
Outcome
TIME
Through vendor consolidation, support automation, and CommandLink's ITSM platform, the customer saved 80+ IT hours every week.
QUALITY
By consolidating their network vendors, the client was able to create ubiquitous network performance and effortless redundancy.
CONTROL
The proprietary CommandLink ITSM platform enabled the client to customize and automate their network management with tier 3 POD support.
Invoices
Consolidated Billing
Visibility & SLAs
Unified Network Controls, Visibility, and SLAs
Engineering Support
100% Tier 3 Support
Support Workflows
100% Tier 3 Support
Built-In Inventory
100% Tier 3 Support