Scaling IT Through Rapid Growth
See how a home healthcare and hospice provider experiencing rapid growth and constant mergers and acquisitions used CommandLink to enhance network visibility and control, quickly establish new services, and integrate automation.
Rapid Growth Through Acquisitions
As the healthcare provider continued to experience rapid growth through an aggressive acquisition strategy, they needed a vendor partner that could scale IT and lower cost simultaneously.
Client Profile
Home Healthcare & Hospice Provider. 500+ Locations. Experiencing Rapid Growth. Constant Mergers and Acquisitions.
Customer Challenges
01
Network Blind Spots
Lack of network visibility and no centralized management made it difficult to manage the environment at scale.
02
Acquisition Integration
Integrating 90+ new locations required the client to quickly establish new services at recently acquired sites.
03
Cost Pressure
The client needed a vendor partner that could scale IT and lower cost simultaneously.
04
Inventory & Support
Poor inventory management and manual support processes created the need for better monitoring and support.
CommandLink
Objectives
Operational Visibility
Enhance network visibility and control
Acquired Sites
Quickly establish new services at recently acquired sites
Scalable Growth
Improve internet strategy to facilitate scalable growth and enhance support experience
Monitoring Automation
Integrate automation for better monitoring and support
Phase 1 Connectivity
Implemented primary dedicated internet/network connectivity for each newly acquired location as part of phase 1
Redundancy Roadmap
Planned secondary connectivity for an ultra-redundant network as the next step post-phase 1 completion
Tier-3 Access
Superior support with direct access to tier-3 engineers 24/7/365
ITSM Automation
The proprietary CommandLink ITSM platform enabled the client to customize and automate network management with tier-3 POD support.
Outcome
Flawless Transition
The client relied on CommandLink’s expertise in designing, deploying, and managing the new solution for a flawless transition.
Purchasing Power
By consolidating their vendor relationships with CommandLink, they lowered their overall cost by combining their purchasing power.
Custom Automation
The proprietary CommandLink ITSM platform enabled the client to customize and automate network management with tier-3 POD support.
Deployment Speed
Fast and Easy Deployments
Support Coverage
24/7 Tier-3 POD Support
Manual Hours
Thousands of Manual Support Hours Saved Using ITSM Automation
Visibility & Management
Thousands of Manual Support Hours Saved Using ITSM Automation
Cost Savings
Thousands of Manual Support Hours Saved Using ITSM Automation