Modernizing HVAC Network Operations
See how a significant player in the HVAC industry enhanced their digital infrastructure, ensured seamless operations, and improved robust support across all their sales centers.
HVAC Industry Leader
As a significant player in the HVAC industry with a storied history since 1945, the client sought a technology partner capable of enhancing their digital infrastructure. Their goal was to ensure seamless operations and robust support across all their sales centers.
Client Profile
HVAC Industry Leader. 200+ Sales Centers. Locations Spread Across 23+ States. Established in 1945.
Customer Challenges
01
Service Delivery Failures
Historical service delivery failures created the need for a better technology partner.
02
Escalation Burden
Constant escalations due to manual support systems.
03
Network Oversight
Difficulty in monitoring and overseeing their network.
04
Post-Sales Experience
The client desired to transition from their current aggregators, hoping for a better post-sales experience with CommandLink.
CommandLink
Objectives
Aggregator Transition
The client desired to transition from their current aggregators, hoping for a better post-sales experience with CommandLink.
All-Site Integration
Integrate CommandLink's services across all sites
Advanced Monitoring
Special emphasis on advanced monitoring tools
Operational Management
Comprehensive network management
Pilot Validation
After testing Command|Link on a small batch of locations, the client recognized CommandLink's superior service delivery and support.
Voice & Network Services
eployed CommandLink voice and network services across every location.
Workflow Automation
Leveraged CommandLink's unique ITSM automation capabilities.
Performance Monitoring
Leveraged CommandLink's unique monitoring capabilities.
Outcome
Operating Model
Superior Network Management
Support Experience
24/7 Escalation Free Support
Deployment Execution
Smooth Implementation With a Dedicated Deployment Team
Voice & Network Visibility
The client gained comprehensive visibility into their network and voice technology thanks to CommandLink’s proprietary ITSM and deep analytics.
IT Time Savings
The client saved thousands of IT hours using CommandLink's proprietary ITSM to streamline their technology management.
Tier-3 Offload
The client was able to offload their network support burden with CommandLink's support automation combined with dedicated 24/7 tier-3 engineers.