Empowering a Regional Gas Station
See how a regional gas station with 100+ locations alleviated support problems with their existing vendors, streamlined IT operations and billing, and gained comprehensive visibility into their network.
Regional Gas Station and Convenience Store
A regional gas station with 100+ locations was searching for a vendor partnership to alleviate support problems with their existing vendors. After running a test with five locations, the client moved all their business to Command|Link.
Company Profile
100+ Locations. Regional Gas Station and Convenience Store. 1,400+ Employees. Privately Held.
Customer Challenges
01
Support Nightmare
The client was searching for a vendor partnership to alleviate support problems with their existing vendors.
02
Manual IT
Significant burden across IT, Helpdesk, Accounts Payable, and Operations.
03
Visibility & Inventory
No ubiquitous visibility and disorganized IT inventory across 100+ locations.
04
Billing Nightmare
Billing created significant burden across IT, Helpdesk, Accounts Payable, and Operations.
CommandLink
Objectives
Vendor Replacement
The Primary objective was to replace existing vendors to fix support challenges
Operations & Billing
Streamline IT operations and billing across all locations
Inventory Automation
Enhance visibility and automation in inventory management
Management Relief
Reduce management burden on IT and related departments
Command|POD Support
24/7 dedicated engineering support with Command|POD
Full Footprint Coverage
Unified network coverage for their entire footprint, including locations across rural markets
Single Invoice
Unified, clean billing with a single invoice
Lifecycle Management
Comprehensive ITSM platform for inventory management & entire lifecycle management, from design to deployment, monitoring, & custom NOC response. Dedicated deployment team familiar with customer.
Benefits
Global Network Visibility
The client gained comprehensive visibility into their global network thanks to CommandLink’s proprietary ITSM and deep analytics.
Vendor Consolidation
Thanks to vendor consolidation and support automation tools/integrations, the client saved hundreds of IT and support hours.
Purchasing Power
By consolidating their vendor relationships with CommandLink, they lowered their overall cost by combining their purchasing power.
BILLING
Simplified Billing
24/7
Tier-3 Engineering Support
THOUSANDS
Manual IT Hours Saved
$$$
Manual IT Hours Saved