SD-WAN Without the Headaches
See how a household brand with 100+ locations across the US, Canada and Mexico used CommandLink to achieve true redundancy, support automation, unified network controls, visibility, and SLAs.
Background
After deploying SD-WAN with a different vendor, the client was overwhelmed with managing the SD-WAN. The client needed the technical benefits of SD-WAN without the headaches.
Client Profile
100+ Locations Across the US, Canada and Mexico. Household Brand Name. 24/7 Operations.
Customer Challenges
01
Manual Support
Manual support processes and no centralized management created network headaches for the IT department.
02
SD-WAN Failures
After deploying SD-WAN with a different vendor, the client was overwhelmed with managing the SD-WAN.
03
Vendor Sprawl
Vendor sprawl and a billing nightmare across their network, SD-WAN, and security vendors.
04
Visibility & SLAs
Lack of visibility, frequent outages, and inconsistent SLAs.
CommandLink
Objectives
Vendor Consolidation
Eliminate their vendor sprawl by consolidating their network, SD-WAN, and security vendors.
Centralized ITSM
Consolidate visibility, management, and configurations using CommandLink's proprietary ITSM.
Support Automation
Enable support automation combined with CommandLink's 100% tier 3 engineering team to help eliminate manual support processes.
SD-WAN Management
The client needed the technical benefits of SD-WAN without the headaches.
True Network Redundancy
CommandLink achieved true network redundancy within a single solution, helping alleviate the burden of managing multiple vendors and outages.
Single Network Partner
CommandLink consolidated their vendor relationships across the network.
Security Integration
CommandLink also integrated a seamless security solution.
Automated Tier 3 Support
CommandLink helped save thousands of IT hours by utilizing their proprietary support automation that integrates with their 100% tier 3 engineering team.
Outcome
Multi-Vendor Relief
True Redundancy Without Managing Multiple Vendors
Time Savings
Thousands of IT Hours Saved
Manual Support Relief
Support Automation
Unified Controls
Network Controls, Visibility, and SLAs
Engineering Coverage
100% Tier 3 Support
Built-In Inventory
Fully Integrated ITSM Platform With Built-In Inventory Management
Consistency
Fully Integrated ITSM Platform With Built-In Inventory Management
Strategic Focus
Fully Integrated ITSM Platform With Built-In Inventory Management
Custom Automation
The proprietary CommandLink ITSM platform enabled the client to customize and automate their network management with tier 3 POD support.