Effortless IT & CX Support in One Powerful Platform
Streamline your support operations with CommandDesk, designed for seamless IT management and exceptional customer experience (CX) support. Our platform empowers your team to deliver fast, personalized solutions, whether for internal requests or customer inquiries.
Why CommandDesk?
CommandDesk by CommandLink combines intuitive ticketing, AI-powered routing, and robust analytics into one powerful platform.
It’s designed to enhance both IT and CX support, helping you deliver seamless service to employees and customers alike.
CommandDesk
Key Features
01
AI-Driven Insights
Our AI engine continuously analyzes service data to deliver real-time health summaries, empowering proactive IT decisions across every site.
02
AI Change Ticket Interval
Automatically analyzes and adjusts ticket response intervals using AI to optimize resolution times and improve service efficiency.
03
AI-Powered Summaries
AI-Powered summaries highlight critical alerts and tasks while instantly recapping case history — communications, events, and actions.
04
Unified IT & CX Support in One Platform
Manage all your IT and customer support needs from a single, unified platform. CommandDesk adapts to your unique workflows, ensuring efficient ticket handling and outstanding support every time.
05
AI-Powered Smart Routing
Automatically assign tickets to the most suitable expert based on skill, availability, and familiarity with the requestor. With CommandDesk, AI-driven routing accelerates response times and increases resolution rates for both IT and customer tickets.
06
Automated Workflows to Boost Productivity
Let automation handle repetitive tasks. Set up custom workflows to categorize, prioritize, and assign tickets automatically, enabling your team to focus on providing top-notch support.
07
Self-Service Knowledge Base & Portal
Empower users to solve common issues independently with our self-service knowledge base. The CommandDesk portal allows users to track and manage their tickets, reducing support volume for your team.
08
Real-Time Reporting & Analytics
Monitor performance metrics with real-time insights and customizable reports. CommandDesk lets you track response times, resolution rates, and satisfaction across IT and CX, so you can make data-driven improvements.
09
Omnichannel Support for Flexibility
Handle support requests from chat, email, or phone—all within a single interface. CommandDesk’s omnichannel approach ensures that every user can get help through their preferred channel.
10
Scalable & Secure for Enterprise Needs
Built for large teams, CommandDesk offers advanced security, compliance, and scalability, with multi-level user access and data protection, so your support operations remain secure and adaptable as you grow.
11
SLA Management & Customizable Escalations
Ensure timely responses with robust SLA management and customizable escalations. Set clear expectations, and keep track of ticket progress to ensure every inquiry is handled with care and efficiency.
12
Collaborative Ticket Management
Enable seamless collaboration between IT and CX teams with shared ticket views, private notes, and linked tickets. CommandDesk supports team collaboration to resolve complex issues quickly and effectively.