The focus point for today's lunch and learn is, you know, what is, what, what's the, what's with all the buzzwords around AI, right? What's actually happening? And I think that for those that are in this room, it's very important for everybody in this room to consider where you are going to park your business from an IT and from a network perspective with the suppliers over the next three to five years.

If your supplier doesn't have a true AI strategy, the reality is, is that they're going to be left behind. If they're trying to bolt on a solution here and there and say, "Oh, hey, I've got AI now," I'm sorry, but that's not how it works. And I'm not an engineer, but I can understand how that's not how it's gonna work, right? You've gotta have good data being fed to AI for it to work appropriately, right? I wanna take a, take a little bit of a peek around what that looks like and why CommandLink is poised to be the best option for you, for your customers when it comes to getting towards the future of a truly agentic AI platform, right?

And so let's, let's talk about the typical landscape of a customer. So typical customer environments, right? You've got-- There's two, two, two sides of this coin. You've got the solution side, right? You've got vendor for SD-WAN. You've got vendor for security services, SOC and SIEM, potentially multiple vendors. You've got vendors for ISP solutions, and that could be multiple vendors in its of itself.

Various platforms, logins, billing, account management, et cetera, et cetera. A lot of different data being fed to IT. But then on the internal side, you also have different teams for some of your larger customers. You've got your network team, you've got your security team, and oftentimes they're not exactly talking to one another unless there's an actual problem. So there, there's a lot of data being fed between all these various solutions, all these various providers, and disparate data across these multiple solutions, it means that IT and the teams internally are spending more time researching the problem rather than remediating the problem.

What is going on versus how can we fix it, right? And this is a quote that we actually pulled off of one of our customer calls a couple months ago, and it's, you know, "We don't have a network problem. We have a complexity problem. Our network is robust, but when things hit the fan, we've got a real problem because it takes us- You know, multiple minutes, tens of minutes, hours to actually find that root cause and work towards a solution.

You know, when you factor in the idea of ten different, you know, monitoring tools, ten different carriers, multiple logins, things break, your SD-WAN's pointing the fingers at the circuit, the circuit provider's pointing a finger at the SD-WAN, and you don't have any actual clarity into what's going on and how long it's gonna take till that gets fixed. That's a problem for every level of IT, from your engineer, to management, to VP, and to your CIOs, and even the board, right? 'Cause you gotta get those problems fixed as quickly as possible.

CommandLink, I can confidently say, is the game changer here, right? We've been pitching the idea of single platform, single UI for all of your solutions, whether that's network, SD-WAN, security services. We've been pitching that since we started in twenty nineteen. Our whole platform and our whole idea is around all that data living in one place. Some of our competitors, they're trying to bolt on solutions to mirror us, but they're still living in five, ten, fifteen disparate platforms behind the scenes.

In fact, I'm not gonna say any names, but one of our competitors released a press release this week that they finally have the ability to provide inventory management, monitoring, and billing information in their platform. Well, guess what? Welcome to CommandLink twenty nineteen when we first started, right? We're, we're six years ahead of them, seven years. It's a big changer when all that data lives in one place.

So CommandLink, if you think about it, our whole platform and all the data, 'cause in order to have a strong AI strategy, all that data has to be in one place. So we're able to leverage AI with our native platform. We don't actually have to do a whole lot of work. It was inserted organically, right? We've been doing it for years. And so what does that mean for you? What does that mean for your customers? When you have all that data living in one place, you can correlate everything much better You can get rid of duplicate alerts, right?

You're taking data from your hardware, from your ISPs, your network, signals from your security in case there's a problem. For those that have seen CommandLink custom software in the last six months, we're also bringing in utility data, weather data, so that now we're looking outside the network.

What's actually going on that could be impacting this environment? When you can bring all of that data under one roof, ingest it, correlate it, use AI functionality and AI operations to really understand what is going on, it helps solve the problem of time. Time is the biggest killer of a problem.

If we know what's going on because we have access to all the data, we're not finger-pointing, we're not blaming multiple vendors because we are the vendor, right? So we can solve problems, we can solve them quickly, give your customer confidence and trust that they've chosen a partner that has their back for the long run. So let's think about that, right? If you've got a bunch of different solutions, you can have a sea of different alerts going on, from, again, firewall rules, custom, you know, alerts for utilization, packet loss, latency, jitter. You've got a security alert, multiple security alerts. In fact, I just met with a customer last week.

They have 20 different security tools. 20, right? We're talking to them about how to consolidate that, because that's not only a spend problem, that's a noise problem. So when you can see through all of these alerts and see through the storm, it allows for quicker visibility, better visibility, and quicker remediation to whatever that problem looks like.

So introducing, for those that haven't seen this or heard us talk about this yet, is CommandLink's newest release, and we call it Pulse AI. And this is designed for every level of IT, from engineering layer to, again, leadership, to C-suites, to the board, right? Pulse AI is the new dashboard that we have built. And by the way, it lives in that same single source of truth ITSM platform that we've been known for forever.

So it's just a new, a new view inside the same platform. And it's designed to give you and your customers a high-level overview of the health of their network, what is going on, what are my priorities, where should I focus my time and energy, and how am I gonna get this back up and running as quickly as possible. So what does that look like? The dashboard looks just like this.

And for those that haven't seen a demo in the last six months, let's do a refresher. I'd love to show this to you live and in action. But this gives you those health scores, right? How many services are up and running versus down versus installing? How many sites are up? How many sites are degraded? How many are hard down? There's a segment in here where it shows the number of cases that are in pending customer status. So if I'm a network engineer and I'm starting my day, I've got a couple hundred sites that I'm managing, where do I wanna start? Where do I wanna focus my time and energy?

I wanna focus on cases that are in pending my status, pending my team to respond, right? CommandLink is waiting for that customer to acknowledge an issue, to troubleshoot with us. We can't do anything until we hear back from them, whatever that looks like. That's where they can focus their time and efforts. And by the way, whether you're an engineer, a manager in IT, rather than having to sift through the noise of a case, of multiple cases, and what could be pages of notes, we have AI summaries for every specific case and a whole- holistic summary that can be emailed out to your customer, giving them milestones, key dates, suggested action items, what's going on in that specific case.

That way they're not, again, wasting time trying to figure out what is going on, where do I need to spend my time and effort. So this dashboard is the next level of using the tools that we're using internally, operationally, and we're making that customer facing. We're exposing that to our customer so that way they can have visibility. And what I really love the most about this, and I keep mentioning it goes from every level of IT, is the engineering layer, they're in the weeds all day, right? But your VPs, your directors, your CIOs, they don't want to be reading pages of notes. They don't even want to be in this dashboard, I'm sure.

They want to be able to manage that scale and let their team do what they do best. We've created a capability where we can configure a policy for this Pulse AI dashboard. It can be sent out to any level of leadership hourly, once a day, once a week, once a month, once a quarter. And it's designed to give you, again, that overarching view of the health of their network, right? What is going on? That way, if the board's asking a question around what's going on in the CommandLink world, they're managing a couple hundred of your circuits. They have an immediate answer without having to go down the layers to figure out what's going on, right?

We're gonna give them those health scores of their entire environment at a leisure, at the frequency that they desire. And with that, if you think about that, that's giving IT the control back that they wish that they had. When you're getting rid of all those various disparate vendors, you're getting rid of all of that sea of noise.

So again, it just helps get better supports, better visibility, better capability, and again, because of everything that we offer as a managed service, they're gonna get our twenty-four by seven staffed engineers to help guide them through this process every step of the way. So that is our AI story, right? It's not the buzzword of, "Hey, I can throw an AI agent," and you can sit here and talk to your AI chatbot, and you're gonna ask for a representative twenty times 'cause it's the newer version of the IVR.

Um, the idea here is how are we using AI on our side to streamline operations, to be more efficient, to give you and your customers a better experience from end to end.

So with that said, little bit of background for those that are newer to CommandLink or that haven't sold us in the past. We are trusted by all levels of the business, from a five-location business up to the Fortune one hundred and even a Fortune twenty-five that we're about to sign, hopefully, uh, this week or next week.

We have seventeen hundred customers, signed MSA customers, and since we started, we have maintained a sub one percent churn rate. So when I talk about you wanna focus your time and effort on where is it a safe space to park your business, I truly believe that CommandLink is one of those options for you in this tech stack, right?

We have been the quickest telco provider to a hundred million revenue. We're gonna hit two hundred million in revenue this year, which we're very proud of. We have three hundred and thirty employees around the globe And that continues to grow.

Fun fact is I started here five years ago as VP. We had about fifty-five employees. We had four channel sellers. Fast-forward to today, again, three hundred and thirty. We're thirty channel sellers, and we're still channel only today. So we are here. We live and die via the partners like you that are in this room. So we're very much looking forward to having greater success and scaling with you.

And speaking of scaling, a little bit of detail around the CommandLink behind the scenes. How are we going to ensure that we continue to innovate, that we continue to provide your customers with a great experience and a positive outcome? We continue to stack amazing, amazing resources at every level. We had in-house counsel about a year and a half, two years ago. Then we had a paralegal.

We just hired another in-house counsel because the MSA workflow is just continuing to buzz, right? We've got more than we c- we know what to do with, and that's a great problem to have. So we continue to add more, more layers to that.

We hired a brand-new CTO that comes from the likes of Apple and Splunk. Next-level human, amazing. He's already bringing in a ton of resources to help amplify the experience, provide more capability to our software, and we are going to continue to innovate for that. Um, with our new CTO, Chris, he's bringing on a bunch of new software engineers, both from a previous life and from, you know, just finding great talent across the globe. So we'll continue to stack that.

Uh, like I just mentioned, we're still channel-focused. That is not changing. Thirty channel sellers across the, across the nation. We're gonna continue to stack that. We are gonna start to grow more globally, so we're actually talking about putting some headcount in the UK and APAC, so we're very excited about that.

And probably to answer the elephant in the room, we are proudly privately held. We are absolutely planning on maintaining that. We have no M&A future-- no M&A plans in the future, and this landscape is going to change. In the next twelve to eighteen months, do not be surprised if some of the providers that you see compete in this aggregation space are no longer here. We know that it's out there, and it's gonna be a very interesting market towards the end of the year.

So with that said, um, you know, thank you again for the time. I know the food's gonna be coming out in here in a little bit. I wanna make sure you guys have plenty of time to just converse with the tables.

Um, if you haven't seen a demo in the last, call it six months, please reach out to your channel director. Let's get a refresher. Let us show you what these dashboards look like. Let us show you what that customer visibility looks like. We wanna make sure that you have everything armed at your fingertips and able to introduce us and partner with you, uh, in, in front of great customer opportunities.

So I try to be a big fan of brevity. I didn't wanna take up a whole hour of your time, so thank you for coming and sitting down with us. The food will be out shortly, and let's have a great lunch. Thanks, everybody.