Single Source Partner
Eliminate reactive support & broken processes. Our work-flow unifies support from monitoring of services, to alerting, to directly creating auto-support cases, assignment to Command|POD support tier-3 engineers and unifying everything into ONE CLOUD APP.
1
Design and Deploy
• Expert Design Services Integrate Into Any Existing Network and Can Migrate Any Network
• Professional Project Management Plans
• Project Management Software Tracking
• 5,000 On-Site Technicians in 120+ Countries
• Global Hardware Fulfillment and Configurations
2
Monitor
• SD-WAN Services
• Cloud Voice & Collaboration Services
• MPLS & Internet Circuits Customer Provided/CommandLink Managed
• MPLS & Internet Circuits
3
Alert
• Custom Alert Groups
• Email Alerting
• SMS
• Variable Triggers
• Customer Control
• Real-Time Routing Changes
3
Auto-Support Cases
• Problem Events Trigger Auto-Support Cases (Example: Down Circuit)
• Support Cases are Auto-Created
• Support Cases are Auto-Assigned to Your Dedicated Command|POD
4
Command|POD Support
• Each Customer is Assigned to a Dedicated Tier-3 Engineering POD
• 1:1 Case Ownership by Tier-3 Engineers
• Cases Assigned to Engineers Based on Skills, Availability & Direct Experience With Your Network
• Over-Communication & Expert Help
• Complete Transparency & Visibility