Overcome reactive support & broken processes. Our work-flow unifies support from monitoring of services, to alerting, to directly creating auto-support cases, assignment to Command|POD support tier-3 engineers and unifying everything into ONE cloud app.
Without a robust alert and monitoring system, IT professionals risk missing critical issues that can lead to downtime, security vulnerabilities, and operational disruptions.
CommandLink’s integrated alert platform mitigates these risks by providing real-time, customizable alerts and holistic oversight, ensuring teams can address problems before they escalate.
Granular Workflows,
Maximum Efficiency
Build a fully integrated custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, service, and more.
This ensures your team receives precise, actionable alerts tailored to your unique operational needs, minimizing noise and maximizing efficiency.
One Cloud Application
If we monitor it, we automatically start supporting it.
- Custom Alert Groups - Email Alerting - SMS - Variable Triggers - Customer Control - Real-Time Routing Changes
3
Auto-Support Cases
- Problem Events Trigger Auto-Support Cases - Example: Down Circuit - Support Cases Are Auto-Created and Auto-Assigned to Your Dedicated Command|POD
4
Command|POD Support
- Each Customer is Assigned to a Dedicated Tier-3 Engineering POD - 1:1 Case Ownership by Tier3 Engineers - Cases Assigned to Engineer Based on Skills, Availability & Direct Experience With Your Network - Over-Communication & Expert Help - Complete Transparency and Visibility
Global Visibility
at Your Fingertips
Effortlessly gain real-time global visibility into the status and alerts of your entire technology stack.
With a unified, single-pane-of-glass interface, you can monitor global operations, streamline oversight, and make informed decisions with unparalleled clarity and ease.
Holistic IT Management in Real-Time
CommandLink’s integrated monitoring solution delivers a superior, unified view of your IT and telecom environment.
Built into the CommandLink platform, it provides real-time oversight of both CommandLink services and your additional IT assets, ensuring a seamless and holistic management experience.
Platform Integrated Service Monitoring (Included with any IT/Telecom service from CommandLink):
- Uptime - Latency - Packet Loss - Bandwidth Utilization
Command|Alert offers a superior integrated monitoring solution within our CommandLink platform. Designed to provide a holistic IT and Telecom experience, this feature ensures real-time oversight of CommandLink services and any additional IT assets.
Multi-Channel Notifications
Choose from email, SMS, or voice as the preferred contact method
Dynamic Prioritization
Classify alerts as low, medium, or high priority based on the severity and impact of the incident
Flexible Scheduling
Customize alert timings based on specific hours, days, or special exclusions
Alert Groups
Group multiple users together, allowing for tiered or simultaneous notifications
Custom Escalation Policy
Ensure incidents are acknowledged within set times; otherwise, they're escalated to higher authorities, guaranteeing accountability
Configurable Reminders
Set reminders at specific intervals, ensuring continued alertness until the issue is resolved
Redefining Technology
Support and Monitoring
CommandLink provides access to the world’s most sophisticated technology support model, seamlessly integrating support and monitoring into your operations.
Whether it’s proactive oversight or immediate assistance, our solutions are designed to deliver the help you need, exactly when and where you need it.
Your Workflow,
Our Commitment
At CommandLink, we adapt to the way you work. You decide the process, and we’ll follow your lead—whether that means addressing problems directly or notifying your team for action.
Our flexibility ensures your operations remain seamless and aligned with your unique preferences.
Your Team, Your Process,
Our Execution
With the CommandLink API, you can integrate custom workflows across your entire tech stack.
Whether it’s TEM, ticketing, CRM, ERP, email, phone, text, or any other system, CommandLink provides the flexibility to connect and optimize your processes seamlessly. Let your imagination guide your integrations—we’ll make it happen.
Dynamic Streaming Dashboards + Real-time Queues
An intuitive, adaptable dashboard designed to provide real-time insights into both service support and operational processes.
This tool streamlines ticket or case management for outages, configuration changes, and general support and emphasizes tracking for new installations, activations, and dispatches.
Tiles System
Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.
Customized Dashboards
Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.
Real-Time Streaming
As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.
Interactive Interface
The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.
Optimized Performance
Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
