Eliminate IT Blind Spots with CommandLink

Overcome reactive support & broken processes. Our work-flow unifies support from monitoring of services, to alerting, to directly creating auto-support cases, assignment to Command|POD support tier-3 engineers and unifying everything into ONE cloud app.

Integrated Monitoring for

Uninterrupted Operations

CommandLink's superior integrated monitoring solution provides real-time oversight of your IT and Telecom assets, ensuring seamless operations and informed decisions—without it, you risk blind spots that could lead to costly downtime and inefficiencies.

Your Single Source of Truth for IT

Stacking vendors and hoping for alignment isn’t scalable. ONLY CommandLink delivers a unified solution for monitoring, alerting, and service in a single unified platform.

Monitor

SD-WAN/SASE
Network Services
Servers
Applications
Bandwidth Performance
IT Assets
IT Security
Data Usage
Power Outages

Alert

Custom Alert Groups
Email Alerting
SMS
Variable Triggers
Customer Control
Real-Time Routing Changes

Auto-Support Cases

Problem Events Trigger Auto-Support Cases
Example: Down Circuit
Support Cases Are Auto-Created and Auto-Assigned to Your Dedicated Command|POD

Command|POD Support

Each Customer is Assigned to a Dedicated Tier-3 Engineering POD
1:1 Case Ownership by Tier-3 Engineers
Cases Assigned to Engineer Based on Skills, Availability & Direct Experience With Your Network
Over-Communication & Expert Help
Complete Transparency and Visibility

Global Visibility

at Your Fingertips

Effortlessly gain real-time global visibility into the status and alerts of your entire technology stack.

With a unified, single-pane-of-glass interface, you can monitor global operations, streamline oversight, and make informed decisions with unparalleled clarity and ease.

Holistic IT Management in Real-Time

CommandLink’s integrated monitoring solution delivers a superior, unified view of your IT and telecom environment.

Built into the CommandLink platform, it provides real-time oversight of both CommandLink services and your additional IT assets, ensuring a seamless and holistic management experience.

Service Monitoring:

Uptime
Latency
Packet Loss
Bandwidth Utilization

Layer 1 Monitoring

Utility Outages
Severe Weather
Telco Closet Power

Device Monitoring:

SNMP Network Monitoring
Server Monitoring
Cloud Monitoring
Container Monitoring
Application Monitoring
Service Monitoring
Database Monitoring

Redefining Technology

Support and Monitoring

CommandLink provides access to the world’s most sophisticated technology support model, seamlessly integrating support and monitoring into your operations.

Whether it’s proactive oversight or immediate assistance, our solutions are designed to deliver the help you need, exactly when and where you need it.

Dynamic Streaming Dashboards + Real-time Queues

An intuitive, adaptable dashboard designed to provide real-time insights into both service support and operational processes.

This tool streamlines ticket or case management for outages, configuration changes, and general support and emphasizes tracking for new installations, activations, and dispatches.

Tiles System

Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.

Customized Dashboards

Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.

Real-Time Streaming

As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.

Interactive Interface

The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.

Optimized Performance

Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.

Build your ideal support model with CommandLink

Schedule a Demo