CommandLink makes it easier for your team to get more done with less effort and time. Your organization gets a dedicated 24/7 engineering POD that handles all your support needs and knows your business and solutions.
Traditional telco's firewall their engineers from you.
Call 800 Number
Wait In Line
Answer 27 Phone Tree Questions
Answer the Same 27 Questions With a Rep
Open a Ticket
Get Frustrated
Call Back and Repeat
Command|POD
Every CommandLink customer has a dedicated tier-3 engineer support team called a Command|POD available 24/7.
Reach a Tier-3 Engineer Directly
Your Dedicated Command|POD Knows Your Business
24/7/365 and 100% Domestic
One (1) Hour Configuration Change SLA Commitment
The 24/7 Monitoring Service Will Auto Create Support Cases After About 10min of Downtime
NO ESCALATIONS REQUIRED
Goodbye to Telco + MSP
Tiered Support Misery
Escalations and constant problem explanations are bad. We start by providing unprecedented uptime SLAs for voice and data in addition to direct tier-3 support.
Every support case routes to the same team who know you, your environment, and can technically handle anything that arises.
No More Vendor
Sprawl Fighting
When your list of vendors is massive, none of them want to take ownership. Your team has to fight when you just want someone to own the problem and find the solution.
CommandLink's full-stack solution portfolio is your accountability answer. Your POD team becomes your single source of support for all of your services in the CommandLink platform.
Our IT Service Management SaaS application unifies your CommandPod team into your workflows, configs, and services to ensure collaborative and fast resolutions.
CommandLink’s Tier-3 support model empowers your team with fully integrated custom alert policies designed to fit your entire tech stack.
With granular workflows tailored to specific times of day, users, locations, and services, you gain complete control over how and when issues are addressed.
CommandLink’s proprietary AI ensures your support tickets are routed to the expert most capable of addressing your specific needs.
By analyzing recent interactions, skillsets, and workload availability, our intelligent system allocates assignments efficiently, minimizing resolution times and maximizing customer satisfaction.
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
