IT Service Management Software

ONE platform to manage your SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe

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Say goodbye

To IT Chaos

Feeling overwhelmed managing countless IT vendors? CommandLink eliminates the chaos.

As the only platform designed to unify your IT infrastructure, enhance security, and streamline operations, we simplify your workload so you can focus on driving your business forward.

Before CommandLink:

You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.

After CommandLink:

You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.

Unrestricted Control of

Your Technology Stack

CommandLink offers a comprehensive solution to centralize all your IT operations. Not only can you organize and manage essential components like services, tickets, projects, users, and locations, but also efficiently oversee contracts for IT services and related expenses.

This platform ensures that everything from hardware and assets to network configurations and contractual obligations is managed with the utmost precision and transparency.

One Platform,

Endless Possibilities

CommandLink unifies diverse IT services—such as SD-WAN, UCaaS, Managed Firewalls, and access to over 4,200+ ISPs—into a single, cutting-edge IT Service Management platform.

As both the monitoring system and service provider, we eliminate vendor silos to deliver seamless, efficient, and scalable IT operations. Experience the future of IT management with a globally unique solution designed for performance and agility.

Eliminating Silos Between

Network and Security

CommandLink is revolutionizing IT security by integrating the Network Operations Center (NOC) and Security Operations Center (SOC) within the same platform, eliminating barriers between teams for seamless collaboration on network and security issues.

This unified approach aligns technology and security management under one vendor and ecosystem, delivering a scalable, streamlined solution free from vendor sprawl.

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Automate Workflows, Simplify Operations

Command|Automate is a dynamic automation platform designed to streamline repetitive tasks and workflows within the CommandLink ITSM.

Whether sending notifications during a system disruption or auto-assigning contacts to locations, Command|Automate ensures efficient and consistent task execution.

Features like customizable workflows, event-driven actions, and an intuitive user interface reduce manual efforts and enhance operational efficiency, making it a valuable tool for your business.

IT Automation Use Cases:

Incident Auto-Assignment

Based on predefined rules (like category, source, or priority), incoming incidents can be automatically assigned to the appropriate support group or individual, ensuring quicker response times.

Change Management

Automate approvals for standard changes that don't need extensive reviews. Trigger notifications to relevant stakeholders when a high-impact change is about to be implemented.

Proactive Problem Management

Detect and log recurring incidents as problems. Automation can help identify trends in incidents to proactively address underlying issues.

Knowledge Base Maintenance

Send automatic reminders to review and update older knowledge articles. Push frequent incident resolutions as potential knowledge base candidates.

Patch and Update Notifications

Integrate with IT operations tools to automatically create incidents or change requests when a new software patch or update is available.

SLA Management

Automate SLA reminders to notify support agents about impending SLA breaches. Pause/resume SLA timers based on specific conditions like pending user feedback.

Asset Lifecycle Management

Track and manage the entire lifecycle of IT assets. Set up automations to notify when assets approach end-of-life or when warranties are about to expire.

Onboarding/Offboarding Processes

Automate IT tasks associated with new hires or departures. This could include provisioning/de-provisioning of accounts, hardware allocation, or access rights management.

User Feedback Loop

After an incident or service request resolution, trigger automated satisfaction surveys. Based on feedback, auto-escalate negative reviews to supervisors.

Preventive Maintenance

Schedule preventive maintenance tasks for critical assets. Automate reminders or create maintenance tickets based on asset type or usage patterns.

IT Asset Management:

Location Management & Policies

Service & Equipment Inventory

Service Management

Analytics & Reporting

ISP Internet Services

Contract Management

Document Mgmt

Project Management:

Custom Workflows

Workflows & Checklist Customization & Automation

Project Management & Tracking

Project Managers Workflow Integrated

Project and Ticket Integration

Support:

Configuration Change Tracking & Workflows

Dashboards

Command|POD Integrated Brillian Human Support

Field Dispatch Smart Hand Tech Management

Integrated Services & Management

Voice Controls:

Voice Configurations

Contact Center Controls

Phone System Controls

Billing Management:

Invoice Management & Automation

Customer Success and Sales Workflow Integrated

Security:

SD-WAN Configs

User Management

Security Controls

SASE Configurations

MDR, XDR, NDR

24/7 SOC

Configuration Logging

Seamless Project Oversight

For Complex Projects

CommandLink’s Project Management solution streamlines every stage of your projects, from installations to activations, with features like global monitoring, customizable checklists, and task management.

Tailor workflows, track progress in real-time with custom dashboards, and leverage professional tools to ensure successful, risk-free execution—all in one centralized platform.

Effortless Changes

at Your Fingertips

CommandLink empowers you to make and request moves, adds, and changes effortlessly—without the need for a phone call.

Through our intuitive platform, you can manage updates and modifications with ease, saving time and streamlining your operations.

Granular Control Over

Your Network Traffic

CommandLink gives you the power to analyze and manage bandwidth traffic with precision.

Filter and control traffic by application, port, IP, or protocol, and make real-time, dynamic, or pre-scheduled bandwidth modifications as often as needed.

Scale Your IT

Without the Stress

CommandLink connects you directly with your dedicated tier-3 engineering POD, giving you expert support to scale your IT infrastructure without adding headcount—or headaches.

Our team works as an extension of yours, ensuring seamless growth and operational efficiency at every step.

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Flexible IT Service Management

Pro Managed Services

Rely on CommandLink’s round-the-clock professional engineers. We manage all aspects, ensuring continuous, hassle-free operations.

Self Managed Services

Obtain IT services from CommandLink and maintain control. Services like SD-WAN are integrated into our platform, empowering you to lead support and management.

Co-Managed Services

A balanced approach where management responsibilities are shared between CommandLink and you, with direct write configuration permissions.

Boost Productivity with Tailored IT Support

CommandLink delivers a versatile IT support experience, offering Self-Managed services for control and autonomy or Pro-Managed services driven by elite-tier engineers.

With dynamic prioritization, collaboration tools, and unified operations, our platform enhances IT scalability, mitigates risks, and frees your team to focus on core business goals.

Enjoy increased uptime, reduced task fatigue, and a seamless, user-friendly experience for all your IT needs.

Actionable Insights for Smarter IT Operations

A strong analytics solution enhances your ability to see and act with precision and speed.

CommandLink Analytics is purpose-built to deliver focused insights, identifying challenge points and enabling you to address potential problems before they arise.

Covering SD-Routing, SD-WAN, SD-Security, and SD-Locations, our platform ensures your network operates at its best, always.

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Simplify Workflows with

API-Driven Connections

The CommandLink API provides seamless access to third-party apps like ServiceNow, enabling dynamic streaming push and pull functions.

With compatibility across any API-enabled application, CommandLink ensures smooth, real-time data exchange, simplifying workflows and enhancing productivity.

Trusted by the largest U.S. construction supply distributor

Want to learn more about our ITSM?

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