IT Service Management Software

ONE platform to manage your SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe

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Say Goodbye

To IT Chaos

Have you ever felt swamped managing countless IT vendors?

CommandLink transforms that chaos. We are the only platform built to simplify your IT, enhance security, and streamline operations.

Before CommandLink:

You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.

After CommandLink:

You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.

Real-Time

Management

Complete control of your technology stack without interference or dependency on vendors

Command|Automate

Command|Automate is a dynamic automation platform designed to streamline repetitive tasks and workflows within the CommandLink ITSM.

Whether sending notifications during a system disruption or auto-assigning contacts to locations, Command|Automate ensures efficient and consistent task execution.

Features like customizable workflows, event-driven actions, and an intuitive user interface reduce manual efforts and enhance operational efficiency, making it a valuable tool for your business.

Location Controls:

Location Management & Policies

Service & Equipment Inventory

Service Management

Analytics & Reporting

ISP Internet Services

Project Management:

Custom Workflows

Workflows & Checklist Customization & Automation

Project Management & Tracking

Project Managers Workflow Integrated

Support:

Configuration Change Tracking & Workflows

Dashboards

Command|POD Integrated Brillian Human Support

Field Dispatch Smart Hand Tech Management

Integrated Services & Management

Voice Controls:

Voice Configurations

Contact Center Controls

Phone System Controls

Billing Management:

Invoice Management & Automation

Customer Success and Sales Workflow Integrated

Security:

Secure SD-WAN Configurations

User Management & Roles

Security Controls

SASE Configurations

Resilient Service

Experiences

Shape service experiences for employees anywhere with full transparency at the most granular level

Stay in

Control

Make real-time moves, adds, changes without picking up the phone

Real-Time

Flexibility

Analyze and control bandwidth traffic by application, port, IP, and or protocol. Enable real-time, dynamic, and pre-scheduled bandwidth modifications as often as you like.

Always Tier-3

Support

Direct communication with your tier-3 engineering POD, enabling you to scale your IT infrastructure without headcount and especially without headaches

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Achieve new insights

A strong analytics solution increases both the degree of seeing and the degree of timely action.

CommandLink Analytics is purpose-built for focused analytics to identify challenge points and get ahead of potential problems covering SD-Routing, SD-WAN, SD-Security, and SD-locations.

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One

Login

If you need access to third party apps like ServiceNow, the CommandLink API enables streaming push and pull functions with any API enabled app.

Trusted by the largest U.S. construction supply distributor

Want to learn more about our ITSM?

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