One of the world's largest medical practices consolidated 300+ vendor relationships and saved 80+ IT hours weekly.
5,000+ Employees 500+ Locations $1B in Annual Revenue Publicly Traded
Challenges
Vendor Consolidation
The client needed to streamline IT resources by eliminating their vendor sprawl.
Visibility
The large medical practice was managing hundreds of vendors, creating invoice headaches and significant compatibility and visibility challenges.
Automated Support
The medical practice needed to focus on their patients needs and spend less time managing vendors, inventory and wasting time on manual support processes.
Solution
By consolidating the company's 300+ vendors into a single platform, the business was able to achieve consistent SLAs, save hundreds of IT hours, and gain critical visibility into their network and performance. Thanks to CommandLink's proprietary ITSM, the customer was able to automate and customize their support needs across 100% of their 500+ locations. Combined with CommandLink's tier 3 support model, they were able to offload critical tasks.
Through vendor consolidation, support automation, and CommandLink's ITSM platform, the customer saved 80+ IT hours every week.
By consolidating their network vendors, the client was able to create ubiquitous network performance and effortless redundancy.
The proprietary CommandLink ITSM platform enabled the client to customize and automate their network management with tier 3 POD support.
Outcome
Consolidated Billing
80+ IT Hours Saved Weekly
Unified Network Controls, Visibility, and SLAs
100% Tier 3 Support
Support Automation
Fully Integrated ITSM Platform With Built-In Inventory Management
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
