Learn how a large medical practice upgraded their voice and security while reducing their workload
Customer Profile
A large medical practice that brings quality, patient-focused health care to New Jersey. This health care industry leader provides a new approach to deliver health care that puts the patient front and center.
They are reinventing healthcare by innovating at every opportunity, leveraging technology, challenging convention, and building sustainable models for the patients, communities and health care providers. They leverage a network of top doctors, nurses and other medical professionals whose expertise and attentiveness work together to provide complete coordination of care, from the doctor’s office to the hospital to the home. Patients benefit from the expertise and capabilities of a broad network of leading specialists and specialized technology.
Challenges
Communications
With rapid growth, the need to eliminate downtime and aging communications equipment, the health care provider needed to support its clinics, hospitals and offices with a new Cloud Phone System.
Overworked Staff
Attempting to manage multiple locations and vendors became overwhelming for the IT staff. At the same time, it was impossible to migrate to a new solution because the patient's lives literally depended on the telecom infrastructure.
Security Risks
Until the hospital found CommandLink, they were facing the constant risk of security and infrastructure failures.
Client Questions
How do you find a single source solution not requiring different consultants, multiple vendors and endless problems for the busy IT team to referee?
How do you purchase outcomes and HIPAA compliance vs adding work?
How do you eliminate network downtime for both voice and data?
What cloud phone system delivers features and HIPAA compliance?
Solution
The health care institution selected CommandLink to be the foundational platform for their Cloud Phone System, Contact Center, SDWAN, NextGen Voice QoS, network security and SaaS management platform.
CommandLink Cloud Phone System, Collaboration & Contact Center platform CommandLink SDWAN with NSS Labs Recommended NextGen Firewall and Unified Threat Management
CommandLink SaaS application for single-pane-of-management and policy control of the full communications stack
CommandLink Analytics for real-time awareness of traffic conditions, threat analysis and HIPAA compliance
Outcome
Seamless network and voice migration managed by a dedicated deployment team & certified project manager
Tailored support from a dedicated engineering
Fast configuration changes with 1 hour SLA
Increasing bandwidth 25x with active/active hybrid WAN and backup diverse connectivity
Improved collaboration and patient interaction with new cloud phone system features
Contact center integration
Improved voice and video experience
Decreased time for management with single-pane-of-management
End to end automation of connectivity and policy management
Unprecedented uptime SLA voice network and SDWAN availability
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
