Empowering a Global Distributor

See how one of the world's largest food distributors uses CommandLink to optimize their business

Global Food Distribution

A Wholesale food and beverage provider who is one of the largest companies in the U.S. and an industry leader in supply chain innovation. Founded in the early 1900’s as a supplier to independent grocery stores, they now service customers of all sizes, supplying more than 14,000 independent supermarkets, chain stores, military bases, and institutions with over 140,000 different products.

Business Model

Their customers include grocery giants such as the Target Corporation, Safeway Inc., Winn-Dixie, Giant-Carlisle, Giant-Landover, Stop & Shop, and 1000’s of independent store/supermarket owner/operators.

Customer Challenges:

Reliability Challenge

How do you source, deploy and manage the primary, secondary and tertiary diverse circuits required to build an always on high-availability unified SDWAN network?

Management Challenge

Challenged with supporting, monitoring and managing hundreds of circuits sprawled across multiple vendors

Pricing Challenge

MPLS connectivity is expensive, bandwidth constrained and not designed for connecting and prioritizing cloud applications and real-time multi-path routing

Deployment Challenge

Managing multiple vendors and installations at hundreds of sites was an unmanageable workload for the client

Criteria For Success

Reliable

Carrier & Path Diverse SDWAN Connectivity

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One Bill

Single Vendor & Invoice for All Locations

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Support

Eliminate Tier 1, 2 & 3 Support Problems

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Visibility

Central Monitoring, Visibility & Support App

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The Solution

One Invoice

Delivering single source competitive Internet access pricing and predictability for accounting

25x Increased

Bandwidth was increased 25x by installing diverse high capacity internet circuits that are aggregated into one encrypted WAN

3x Faster Install

Replacing dozens of vendors with just one vendor made the install process much easier

Maximum ROI

Massive time savings for the customer IT team realized through consolidation, dedicated project management & engineering support

Highlights:

Bandwidth

CommandLink aggregates hundreds of globally diverse local loop providers. Our proprietary qualification system allows us to plan circuit diversity and cost optimized bandwidth.

Support

CommandLink eliminated the tiered support found at all major telcos. In its place CommandLink provided a dedicated tier 3 engineering POD support 24/7.

Real-Time Visibility

The CommandLink web APP unifies all circuits, services, installations, support cases, billing and real-time network monitoring and reporting into a single platform that provides scale and time saving for the IT team.

Billing

Multiple vendor invoices at each location spanning hundreds of locations is a mess. CommandLink delivers simple granular automated single invoice billing supported by a dedicated and empowered billing specialist.

Deployment

Each project is managed in tandem by a certified project manager and deployment design engineer. With over 5000 local field techs and proprietary technology project management software, CommandLink delivers tailored installations and project schedules.

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