Without a robust alert and monitoring system, IT professionals risk missing critical issues that can lead to downtime, security vulnerabilities, and operational disruptions.
CommandLink’s integrated alert platform mitigates these risks by providing real-time, customizable alerts and holistic oversight, ensuring teams can address problems before they escalate.
Granular Workflows,
Maximum Efficiency
Build a fully integrated custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, service, and more.
This ensures your team receives precise, actionable alerts tailored to your unique operational needs, minimizing noise and maximizing efficiency.
Real-Time Visibility for
Proactive IT Management
Leverage CommandLink’s unparalleled IT monitoring expertise to power a proactive alerting platform. Gain real-time global visibility into your entire technology stack, ensuring seamless oversight and swift action when it matters most.
Command|ALERT
Our unified, single-pane-of-glass interface integrates advanced monitoring tools, enabling you to capture and address critical events quickly.
CommandLink’s platform empowers you to detect, analyze, and respond to issues with precision, providing clarity and confidence in every decision.
Multi-Channel Notifications
Choose from email, SMS, or voice as the preferred contact method
Dynamic Prioritization
Classify alerts as low, medium, or high priority based on the severity and impact of the incident
Flexible Scheduling
Customize alert timings based on specific hours, days, or special exclusions
Alert Groups
Group multiple users together, allowing for tiered or simultaneous notifications
Custom Escalation Policy
Ensure incidents are acknowledged within set times; otherwise, they're escalated to higher authorities, guaranteeing accountability
Configurable Reminders
Set reminders at specific intervals, ensuring continued alertness until the issue is resolved
Use Cases
Location-Specific Circuit Outage
A site manager in "Location 10 Main Street" wishes to receive an SMS alert whenever there's an outage on the circuit at that specific location, ensuring immediate awareness and swift action.
Group Notification for Circuit Outage
Whenever there's an outage on the circuit at "Location 10 Main Street," a pre-defined group of IT personnel and site managers is notified simultaneously through both email and SMS, promoting collaborative troubleshooting.
Time-Specific Alerts
A global enterprise's IT head wishes to be informed of any outages at "Location 10 Main Street" between midnight and 5 am EDT via SMS, ensuring that the nighttime operations are not compromised.
Scheduled Email Notifications
IT staff members at "Location 10 Main Street" receive email alerts for circuit outages based on a predetermined schedule, helping them prepare for any potential troubleshooting during their work hours.
Periodic Reminders During Business Hours
A site manager wants to receive reminders about an ongoing circuit outage at "Location 10 Main Street" during regular business hours, ensuring consistent awareness until the issue is resolved.
Unacknowledged Outage Escalations
If a circuit outage at "Location 10 Main Street" remains unacknowledged, the alert is escalated to higher authorities, ensuring accountability and rapid response.
Integration with Service Management Tools
For any outage at "Location 10 Main Street," an incident ticket is automatically generated in ServiceNow, streamlining the workflow for future implementation.
Configurable Reminders for Multiple Locations
A regional IT manager overseeing various sites would like to set up custom reminders for outages at any location under their purview, ensuring consistent tracking and faster resolution.
Service Restoration Notification
After a circuit outage at any given location, the site manager is immediately notified when the service is restored, keeping them updated on the service status.
Escalation for Unacknowledged Alerts
If a service issue or outage remains unacknowledged, the alert is escalated, ensuring that someone always addresses critical issues.
Your Workflow,
Our Commitment
At CommandLink, we adapt to the way you work. You decide the process, and we’ll follow your lead—whether that means addressing problems directly or notifying your team for action.
Our flexibility ensures your operations remain seamless and aligned with your unique preferences.
Your Team, Your Process,
Our Execution
With the CommandLink API, you can integrate custom workflows across your entire tech stack.
Whether it’s TEM, ticketing, CRM, ERP, email, phone, text, or any other system, CommandLink provides the flexibility to connect and optimize your processes seamlessly. Let your imagination guide your integrations—we’ll make it happen.
Dynamic Streaming Dashboards + Real-time Queues
An intuitive, adaptable dashboard designed to provide real-time insights into both service support and operational processes.
This tool streamlines ticket or case management for outages, configuration changes, and general support and emphasizes tracking for new installations, activations, and dispatches.
Tiles System
Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.
Customized Dashboards
Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.
Real-Time Streaming
As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.
Interactive Interface
The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.
Optimized Performance
Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
